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Custom Call Center Agent Status
Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...
OneCloud Integrator for Windows: User Guide
Getting Started Installing the Software When you first install OneCloud Integrator, it takes you through an installation phase where you need to tell it your OneCloud Integrator Access Code and your OneCloud login credentials or extension number. ...
OneCloud: Frequently Asked Questions
How do I edit a username on OneCloud? To Change a User’s Name: Navigate to myonecloud.com and log in. From the OneCloud Portal Homepage, click the Users tab. Locate the user of which you’d like to change names. Click the Pencil icon located to the ...
OneCloud: Call Center Reporting - Reports
The OneCloud portal can generate custom reports about call queues. These reports provide a graphical overview of call center statistics over a given period of time. The reports can cover the entire call center, queues, or individual agents. This ...
AlertBlast V2.1.4 Release Notes
Bug Admin notifications button not working Send button needs to float outside of this container Pending is not filtering Button floating Alerts Dashboard has issues Odd menu behavior Show Pending isn't working Download QR Code doesn't work Copy URL ...