Is OneCloud down?

TelWare Services Status Page

View up-to-date information with TelWare Services on our status page.

https://status.telware.net/

To increase transparency and customer service, TelWare created a status page to keep you up-to-date on TelWare services 24/7 at the click of a button. From outages to scheduled maintenance, all system data will be displayed for clear and easy access. Customers can also sign up for email and SMS alerts.

For updates on individual tickets you may have pending, please log in to our support portal at https://portal.telware.com/auth/v1/email

As always, if you are experiencing any issues with a TelWare service, don’t hesitate to get in touch with our support team.

    • Related Articles

    • Custom Call Center Agent Status

      Call Center Supervisors can add custom agent statuses. Pre-defined statuses are broad descriptions such as "lunch", "break", and "available". By using a custom status, the Supervisor has increased granularity on call center reports. Note that custom ...
    • OneCloud Integrator for Windows: User Guide

      Getting Started Installing the Software When you first install OneCloud Integrator, it takes you through an installation phase where you need to tell it your OneCloud Integrator Access Code and your OneCloud login credentials or extension number. ...
    • OneCloud: Frequently Asked Questions

      How do I edit a username on OneCloud? To Change a User’s Name: Navigate to myonecloud.com and log in. From the OneCloud Portal Homepage, click the Users tab. Locate the user of which you’d like to change names. Click the Pencil icon located to the ...
    • OneCloud: Call Center Reporting - Reports

      The OneCloud portal can generate custom reports about call queues. These reports provide a graphical overview of call center statistics over a given period of time. The reports can cover the entire call center, queues, or individual agents. This ...
    • AlertBlast V2.1.4 Release Notes

      Bug Admin notifications button not working Send button needs to float outside of this container Pending is not filtering Button floating Alerts Dashboard has issues Odd menu behavior Show Pending isn't working Download QR Code doesn't work Copy URL ...