Recent Articles
OneCloud CX | How to Answer an Incoming Call
How to Answer an Incoming Call When a call is delivered to your desktop, you will hear a ringing tone in your headset, and you will see a call alert pop-up window indicating an incoming call. Click Accept to take the call. Your state will change from ...
OneCloud CX | How to Log Out
How to Logout of OneCloud CX To logout your working session, click the Logout icon in the upper right corner of the desktop. A dialog window will appear asking you to confirm the intention to logout of your working session 3. Click OK to confirm. If ...
OneCloud CX | Ringtone and Alerts Setup Guide
Ringtone and Alerts Setup Guide This article provides step-by-step instructions to change the volume of incoming calls/chats in the OneCloud CX Agent Desktop system. Purpose The Ringtones and Alerts setting lets you customize the volume of external ...
OneCloud SMS Campaign Registration
In this video, Ben from OneCloud walks you through the full process of registering your business number for SMS messaging. Whether you're using OneCloud UCaaS, CCaaS, or AlertBlast, registering your number is a critical step to ensure your messages ...
How to Register Your Business Number for SMS Messaging
<br> In this video, we walk you through the simple step-by-step process of registering your business phone number for SMS messaging. Whether you're a small business owner, marketer, or IT professional, this guide will help you unlock ...