General
OneCloud Connect | Call Center Agent
OneCloud Connect | Call Center Agent As a OneCloud Connect Call Center Agent, you gain access to a powerful suite of real-time analytics and management tools that empower you to deliver exceptional customer service: Monitor queue performance metrics ...
OneCloud Connect | How To Configure Audio Settings
How To Configure Audio Settings OneCloud Connect delivers a personalized audio environment through its comprehensive sound configuration suite. Users gain complete control over their audio experience with the ability to select preferred speaker ...
OneCloud Connect | How To Configure Voicemail Settings
Voicemail Settings OneCloud Connect puts you in command of your voicemail experience. Enable or disable voicemail messaging, forward messages automatically to colleagues, and customize greetings using text-to-speech, uploads, or live recordings. ...
OneCloud Connect | How To Configure Screen Pop Behavior
How To Utilize Screen Pops OneCloud Connect's screen pop feature instantly displays caller information on your screen as calls arrive. Drawing customer data, history, and account details from your CRM, this intelligent tool presents everything you ...
Chats vs. Channels in OneCloud Connect | OneCloud Support Portal
In OneCloud Connect, effective communication is key to productivity and collaboration. Two primary ways to communicate within the platform are through Chats and Channels. This article will help you understand the differences between these two ...
Report an Issue with OneCloud Meet | OneCloud Support Portal
OneCloud Connect - Report an Issue Having issues with OneCloud Connect? Your feedback is important to us while the application is in beta, submitting bug/issue reports will help us make the application better. Use the report an issue feature to ...
OneCloud Connect Phone | OneCloud Support Portal
OneCloud Connect- Phone In this article we go into detail on the OneCloud Connect embedded softphone. Suggested Pre-read: OneCloud Connect - Overview Placing a call Placing a call in OneCloud Connect can be accomplished by using the dial-pad located ...
OneCloud Connect Settings Menu | OneCloud Support Portal
OneCloud Connect - Settings Menu This article servers as a brief overview of the settings menu in the OneCloud Connect Application. User Settings Dropdown To open the user settings dropdown, click on the down arrow in the top right hand corner of the ...
Using Chat in OneCloud Connect | OneCloud Support Portal
OneCloud Connect - Chat In this article we go into detail on the Chat module within OneCloud Connect. Suggested Pre-read: OneCloud Connect - Overview Direct Message Chat with team members directly using direct and group messaging. To start a new ...
How to Join a Meeting in OneCloud Connect | OneCloud Support Portal
OneCloud Connect - Overview This article serves as a brief overview of the OneCloud Connect application. What is it? OneCloud Connect is OneCloud's newest product - an all-in-one communications application allowing users to take advantage of Chat, ...
Facial Expressions in OneCloud Connect | OneCloud Support Portal
The facial expressions feature allows you to see the facial expression statistics for participants in a OneCloud Connect meeting. Powered by AI face detection, this feature allows you to gain insight on how participants may feel or react throughout ...
Using Breakout Rooms in OneCloud Connect | OneCloud Support Portal
Note: Breakout rooms require an enterprise OneCloud Connect subscription. Please reach out to your OneCloud account manager or Support if you’d like to upgrade to OneCloud Connect Enterprise. Breakout Room Overview Breakout rooms allow meeting ...
Dial-In Numbers for OneCloud Connect | OneCloud Support Portal
All OneCloud Connect meetings have domestic dial-in numbers. International dial-in numbers are an additional charge and can be purchased through your account manager. How to find the Dial-in number: Scheduled Meetings Meetings can be scheduled on ...
Download OneCloud Connect | OneCloud Support Portal
Download links: iOS Installation Step 1: App Store Open the App Store or click the above link for iOS Step 2: Search & Get Search for "OneCloud Connect" and tap "GET" Step 3: Open Once the application has finished downloading, tap "Open" to launch ...
Enable and Download Transcripts | OneCloud Support Portal
Enabling Subtitles (Required for transcription) 1. During an active meeting, select More Actions from the navigation menu. 2. Select Start Subtitles from the list of actions. Subtitles should appear on the screen when the moderator or a participant ...
Share Your Desktop in OneCloud Connect | OneCloud Support Portal
Sharing your desktop in OneCloud Connect is fast and easy. You can share your entire screen, single application, or a single browser tab. Additionally, multiple participants can share their screens at the same time. Once connected to the meeting, ...
Use the Webinar Features in OneCloud Connect | OneCloud Support Portal
Note: Webinars on OneCloud Meet are an additional charge. If you do not have Webinars enabled on your account, please reach out to TelWare. Scheduling an OneCloud Connect Webinar 1. Go to Connect.OneCloud.com 2. Click Login. 3. Login using your ...
How to Flip My Video in OneCloud Connect | OneCloud Support Portal
In OneCloud Connect, by default, your video is shown mirrored to you. Viewers see your video as if they are looking at you. After you’ve joined a meeting and your camera is on, follow these steps to flip your video: 1. Select Grid View. 2. Click the ...
Who is Registered for My Webinar? | OneCloud Support Portal
IMPORTANT – Webinars on OneCloud Connect are an additional charge. If you do not have Webinars on your account, please reach out to OneCloud. You can view registration information for upcoming webinars on your OneCloud Connect dashboard. See how many ...
Start a Meeting Room in OneCloud Connect | OneCloud Support Portal
How to start a meeting room on OneCloud Connect (free version) 1. Go to OneCloud Connect. 2. Click Start a new Meeting. 3. The meeting will start with the Lobby feature enabled. The Lobby feature requires users to ‘knock’ on the ‘door’ of the ...
Schedule a Meeting in OneCloud Connect | OneCloud Support Portal
1. Go to OneCloud Connect. Optional: Login to use your personal meeting ID or select a scheduled meeting from the homepage to use a random one-time-use meeting room. 2. Click on the Schedule Meeting icon, the following screen will populate. 3. Enter ...
Use a Virtual Background in OneCloud Connect | OneCloud Support Portal
The virtual background feature allows you to share slides and/or your desktop virtually as the background shown during an OneCloud Connect meeting. 1. Press the More Actions button in the OneCloud Connect menu. 2. From the list of options press ...
OneCloud Connect: How to Join a Meeting
From your DASHBOARD Your OneCloud Connect home screen will show you a list of your upcoming scheduled meetings. From your WEB BROWSER To join a meeting, click the Join Meeting icon from your home screen. Enter the OneCloud Connect Meeting ID, found ...
Microphone and Camera Permission Issues | OneCloud Support Portal
This article will guide you to resolve Camera and Microphone permission issues you may encounter when using OneCloud Connect. It lists the steps for allowing these permissions on the common browsers, Chrome, Firefox, and Microsoft Edge, for both MAC ...
Addressing Chrome Permissions for Macs | OneCloud Support Portal
Google Chrome updates almost constantly, and many times without warning. If you use Google Chrome for Mac, update issues can be compounded by the fact that Apple implements permissions a little differently – and sometimes more strictly – than other ...
Icons & Settings Defined in OneCloud Connect | OneCloud Support Portal
Navigation Menu Icon Action Description Mute Select the Mute icon to mute your microphone during a meeting. It will have a strike through the microphone when muted. Select the Mute icon again to un-mute yourself. Select the arrow, located on the mute ...
Google Chrome Extension for OneCloud Connect | OneCloud Support Portal
Installing the OneCloud Connect Chrome Extension 1. Using the Google Chrome browser, navigate to chrome.google.com/webstore. 2. Then “Search the store” by typing OneCloud Connect in the search box in the top left. You will then click on the OneCloud ...
OneCloud Connect for Outlook | OneCloud Support Portal
How to Install the Add-in for OneCloud Connect in Outlook 1. In Outlook, select the Settings icon from the menu at the top right of your screen. Then select View all Outlook settings, linked at the bottom of the settings sidebar. 2. Navigate to Mail ...
Edit Custom Meeting ID in OneCloud Connect | OneCloud Support Portal
How to Edit Your Custom Meeting ID 1. Go to OneCloud Connect. 2. Login using your OneCloud Meet or OneCloud credentials. Note: This feature requires you to be logged in. 3. Once logged in, click the drop-down menu next to your name: Click "Settings" ...
Enable or Disable Lobby Passwords | OneCloud Support Portal
How to Enable/Disable Lobby or Passwords (While in a Meeting) 1. Click the More Actions (ellipsis) button. 2. Click Security Options. Only moderators can edit the security options of a meeting. 3. Next to the ‘Enable Lobby’ option, click the toggle ...
Assign Another Moderator in OneCloud Connect | OneCloud Support Portal
Making another participant a moderator is easy and convenient. This option can be used to aid in larger group meetings where more than one moderator might be needed. This option is not limited to larger groups, and it can be used in all meeting ...